Effective Date: July 22, 2025
Company Name: DrugShope
Support Email: [email protected]
Customer Service Phone: +1 (601) 680-7310
WhatsApp Support: http://wa.link/k6ksyd

At DrugShope, customer satisfaction is our top priority. We are committed to providing high-quality medications with reliable delivery. However, we understand that issues can occasionally arise. This Refund Policy outlines the conditions under which refunds are issued.

✅ Eligibility for Refunds

You may request a refund if:

  1. Product is not delivered within 10 business days from the date of dispatch (excluding postal delays or natural calamities).

  2. Incorrect product received (e.g., wrong medication, dosage, or quantity).

  3. Damaged package received due to shipping issues.

  4. Order cancellation is requested before shipment.

❌ Non-Refundable Situations

  • Orders delayed due to incomplete or incorrect address provided by the customer.

  • Change of mind after the product has been shipped.

  • If the product is opened, tampered with, or partially used.

  • Delays caused by customs clearance or import restrictions in your country.

  • Orders containing controlled substances or prescription medications, as per law.

Return Procedure (If Applicable)

  • In rare cases where a return is approved, the item must be unopened, in original packaging, and returned within 7 days of receipt.

  • Return shipping costs are not covered unless the error was on our part.

How to Request a Refund

Please email us at [email protected] with the following details:

  • Order ID

  • Reason for refund request

  • Photos of the received item (if applicable)

  • Contact information

Or contact our support team via:

Call us: +1 (601) 680-7310
WhatsApp: http://wa.link/k6ksyd

⏱️ Refund Processing Time

  • Approved refunds will be processed within 5–7 business days.

  • Refunds are credited to your original payment method (card, wallet, etc.).

  • You will receive a confirmation email once the refund is processed.

⚠️ Important Notice

We recommend double-checking all details before placing your order to avoid any issues. DrugShope reserves the right to modify this Refund Policy at any time without prior notice.